0800 Numbers: Helping to Beat the new year’s Business slow up
January can be a slow period for the United Kingdom business community and the current economic slow down is going to amplify this to a greater degree.
Many businesses are now looking at different cost effective ways that they can optimise the amount of questions they receive and which then, produce greater through put.
A highly popular way of companies achieving this objective is to provide their customers a completely free telephone experience.
0800 numbers cost you nothing to call to contact from a landline and many organisations that use them get a dramatic increase in the quantity of calls they get. In fact, research by the Institute of Direct Marketing has concluded that a business that uses an 0800 number can boost their number of enquiries by up to 185%.
This is just one advantage that many United Kingdom businesses are experiencing by applying 0800 numbers to their business.
Below are 7 more:
1. 0800 numbers are non-geographic – meaning they are not location specific like regular landline numbers. Thus, companies can attract more business beyond of their physical area as they won’t be restricted by their location.
2. Provided with the choice, 63% of the public say that they would always call a freephone number first (Teleculture 2000).
3. The Henley Research Centre surmised that 68% of people get the impression that organisations which provide 0800 numbers are thinking more about their potential customers.
4. 0800 numbers, like all non-geographic telephone numbers, enable businesses to immediately smarten up their phone systems with online call handling features – for example welcome messages and call divert.
5. Online call statistics systems enable company owners/managers/marketers to see the region of enquirers to their 0800 number, number of unanswered calls and hectic times in order to benefit with marketing/customer services and planning staffing more efficiently.
6. Companies can manage the area they want to receive their incoming enquiries (e.g. not in normal working hours and in the case of a disaster). Their 0800 number can be rerouted to any United Kingdom landline or mobile with Call divert features
7. All calls to 0800 numbers can be put in a queue when combined with online call queuing systems. This enables businesses to receive a greater number of enquiries and not miss out on potential business.
It seems evident that simply by providing a freephone telephone number, businesses can maximise the number of enquiries they get, deal with their enquirers more effectively, plan staffing effectively and stand out from those in the same field of enterprise – all areas that are crucial in business and vital for organisations to grow in this time of financial uncertainty.
The most important resolution a business owner could make in this new year is to simply change there telephone number.
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